Sova Stories
Refund Policy
Last updated October 30, 2026
We want every family to love bedtime with Sova Stories. Here's how trials, cancellations and refunds work.
Try it free first
Every new account starts with a 3-day free trial with no card required, so you can see if Sova Stories is right for your family before paying anything.
Cancel any time
You can cancel online, with one click, from your account (Billing → untick Automatic renewal) whenever you like, or email hello@sovastories.com. Your stories continue until the end of the month you've paid for, and you won't be charged again.
Partial months
Because stories are delivered every night of your paid month, we don't usually refund partial months after you cancel, unless the law where you live requires it.
Charged by mistake?
If you were charged by mistake, or you meant to cancel and forgot, contact us within 7 days of the charge through our contact form or at hello@sovastories.com. We'll review it and, where it's fair, refund that charge.
If something went wrong
If stories didn't arrive because of a problem on our side, let us know and we'll make it right with a credit or refund for the nights you missed.
Gift cards
Bought a gift card by mistake, or for the wrong amount? Contact us within 30 days. If none of it has been used, we'll refund the full purchase price. Once part of a gift card has been used, the rest stays on the card for the recipient. It never expires.
Special-occasion stories
If we can't deliver a special-occasion story on the night you chose (for example, if it doesn't pass our safety and quality check in time), we refund the full price automatically and email you to let you know.
How refunds are paid
Approved refunds go back to your original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Questions? Email hello@sovastories.com or use our contact form.